Frequently Asked Questions

In general, we recommend booking at least 10 days in advance in order to minimize the possibility of problems with availability. In high season (summer and winter) for events outside of Madrid or Andalucia, booking earlier would also mean a lower cost for travel, accommodation and per diems.

Yes, although we are based in Madrid and Marbella, our service is available throughout the Iberian Peninsula subject to an added cost of travel, accommodation and per diem.

Prices will be given after contacting us via WhatsApp or form. You will obtain pricing within 24 hours of first contact.

Two Memento360 Technicians (Bilingual- English, Spanish). Our service is not limited to just setting up a camera and hitting record or taking a picture. Likewise, we appreciate how important it is to communicate with the attendees so that they feel properly taken care of and resolve your doubts.

Once the booking is complete, we will take care of making sure that everything is planned for the day of the event. Depending on the type of event or service booked we will contact you 2-3 days prior to the date.

There is no limit, but you will have to check availability of the photo booth on the specified days.

For our photo booths we use the Canon M50 Mark II camera (the Selfie Stick, our most economical photo booth, is the only one that uses iPad Pro). As for our 360 photo booths, we use the latest iPhone Pro model to provide the best quality. That said, we also bring all the power of a photography team with years of experience taking professional photos and videos. The result? Capturing those unforgettable moments in high definition - elevating your event or brand image.

No. The service will start with the set-up/dismantling managed in such a way to be able to start at the desired time.

24 hrs after the service is provided via WeTransfer link (in order not to lose quality).

It depends. But if possible, we always like to be there 2 hours before the event to make sure everything is perfect. We are also flexible, you can specify what time you want the photo booth to be installed. You just need to let us know and we will manage it without any problem. The dismantling takes between 20-40 minutes.

From our extensive experience, most events do not require more than 2 or 3 hours of service. That said, one of our photo booth experts will be able to advise you by asking for certain information (e.g. type of event, approx. number of attendees).

Yes, all of these can be arranged through our team in the days prior to the event. We appreciate that each client/event comes with its own particular needs.

Yes, our minimum service time is 1hr, but our standard time is 2 hrs. Additional hours can be added at an additional cost. We also offer special prices for full day service (8 hrs).

Yes, our maximum service time is 10 hours per day.

For any additional information or inquiries contact us by WhatsApp(+34 747473976) or info@memento360.es. You will get the desired information within 24 hrs at the latest.

The reservation is formalized with the payment of 50% of the total amount of the service. The remaining amount to be paid 24hrs before the event.

Yes, you can modify everything 2 weeks before the day of the event. That said, it is not possible to change the specified photo booth or the date of the event (the schedule can be modified based on availability on that day).

No. The amount to formalize the reservation is not refundable.